Contact Us : 022 2536 2629 / 5579
Email Us : info@hotelalka.co.in
FAQs
  Home Rooms Banquet Special Offers Services
   
   
    FAQ's
       
   
(+) Compliance
     
  •    Do I need to provide any documents on check-in?
   

All guests are expected to provide a valid identity proof, i.e. Pan Card/Passport/Driving License/Ration card. A photocopy of this document will be taken at the reception counter before check-in. In case of online bookings, guests will have to provide a copy of the confirmation email on arrival.
  • What is the Check-In check-out time?
   

Check-In/Check-Out time is 12 noon
   
(+) Payment Policy
     
  •    What is the room tariff for the hotel?
   

Room tariffs are variable on the basis of occupancy rates and may be different.
  • When do I need to make the payment?
    Guests are expected to pay the entire amount for their stay before checking-in. All food/laundry bills should be cleared upon delivery. We accept all major credit/debit cards.
  • Can I deposit cash/cheque in the hotel’s bank account?
    Yes. Kindly note the hotel’s bank account details:
Bank Name : HDFC bank
Branch : Talao Pali (Thane w)
Account Name : Alka Lodge
Account Number : 01462000013564
   
(+) Cancellation Policy
     
  •    What is the refund/cancellation policy of your hotel?
   

Any changes / cancellation done within 24 hours of check in date will attract penalty for 1night rate + Tax.
Any changes / cancellation done before 24 hours before check in date will not attract any penalty.
No Show will be charged for full stay
Booking processing charges of 5.00% will be levied on all the refunds in addition to Cancellation Charges if any
   
(+) Service Policy
     
  •    Is the room service available free of cost?
   

Yes, this service is provided without any extra costs. Cleaning of rooms and change of bedsheets /towels takes place on a daily basis. However, guests must either request room service via intercom or inform the reception on giving their keys while going out.
     
  •    Can I order food in the room?
   

Yes, you can dial the restaurant for ordering food in your room from morning 07:00 to 01:00 hrs.
     
  •    Do you have laundry service available at the hotel?
   

Yes, guests may request for laundry service in the room.
     
  •    Can I access wi-fi in my room?
   

Yes. You can purchase a wi-fi coupon from the hotel’s reception counter according to your required time limit.

     
  •    How long in advance do I need to book airport pickup/drop ?
   

Kindly inform us at least 24 hours in advance via telephone/email for your airport pickup-drop service. This service will be charged on your overall bill amount.



 
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